Technology Professional Skills
- Well versed in all common software
- Hardware upgrades, troubleshooting rack-mount servers
- Experienced in website analysis
- SEO, email marketing, PPC, E-commerce, web development, and site hosting
- Software upgrades and error troubleshooting
- Over the phone support
- Developing new processes for streamlining any project
Customer Service Professional Skills
- Excellent in customer retention
- Experience in both hands on and over the phone conflict resolution
- Able to discern how each and every consumer needs to be communicated with whether they are 8 or 80 and walk them through technical and operator errors
- Building custom quotes and out-of-the-box solutions
Documentation and Communication Skills
- Experience in asset tracking and documentation
- Experience writing technical step-by-step tutorials
- Strong verbal and written communication skills
Learning Ability and Work Ethic
- Perfectionist who uses any and all resources to quickly educate himself in any area
- Learns very efficiently with the “learn by doing” method without needing formal training
- Does not repeat mistakes, learns and corrects his procedures to avoid them
- Strong desire to contribute to a team and make a difference in a company’s success
Professional Experience
Finish First San Diego: Auto Body Restoration
March 2016 – September 2017
Owned and Operated
Auto body Repair and Installation
Sales
Labor
Construction Partner: Technical Support, Sales, Marketing
December 2014 – March 2016
Technical Support
Customer Service
Web Development and Marketing
App development and testing.
Database repairs.
Internal CRM restructuring
Sacramento Koi: Internet Sales and Marketing
February 2012 – December 2014 Rocklin, California
Technical Support | Market Analysis
Redesign website and shopping cart to meet current PCI and SEO standards
Launching successful and measurable marketing campaigns which multiplied online sales tenfold as well as raised inbound leads
Netflix: Technical Support
May 2011-December 2011 Hillsboro, Oregon
Support 23 million users with any and all issues via phone support
Taking feedback
Organizing focus groups and incentive programs
Ascentec Engineering: Inside Sales Manager
Dec 2010 – May 2011 Tualatin, Oregon
Handling all eastern customer relations
Creating simple product designs in Auto-cad and Solid-works
Creating highly customized customer quotes
Handling all inbound calls
Liaison between customers, engineers, assembly, and shipping
Managed each product from start to finish
Best Buy: Home Theater Specialist
August 2010 – January 2011 Portland, Oregon
Customer service
Training entertainment department specialists
Keeping the team up to date with new product releases promotions and etc.
Non-commissioned sales
Peak Systems: Networking Technician
May 2010 – August 2010 Orange County, California
Inventory of necessary equipment
Installation of data and voice routers
Running complete phone system diagnostics
Patrick K Willis: Account Coordinator
June 2009 – May 2010 El Dorado Hills, California
Tracking vehicles for different repossession agencies
Managing accounts for major dealerships
Making customer contact to neutralizing resistance
YourHost.com: Sales and Business Developement
March 2007 – June 2009 Fountain Valley, California
Website design | Graphic arts | SEO | Ecommerce
Email marketing | Business development
Managing affiliates | Inbound and outbound sales
Content delivery network resale